Started to look into sugarCRM a little.
It appears to be the 'big daddy' of OpenSource CRMS, according to this list:
http://www.insidecrm.com/features/top-open-source-solutions-121307/
Although that articles a little dated.
One anxiety about the Sugar approach is perhaps the tendency to hive off all the sweet features into the commerical offering: eg Word plugin looks like it's gone that way.
The ability to auto create form documents with contact/workflow info from the db would be a killer deal for me :-)
An Open Office plugin would be even better that an M$ one and there are a number of people trying to do this. Zucker reports is the most popular. I can't get it to install though? In fact I can't get any (zip'd) modules to install using the loader? A permissions issue perhaps?
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